Need Help? 

Frequently Asked Questions

  • How long will it take to get an answer on our application being submitted?

    Our staff can usually respond in 1 – 3 business days depending on weekends and holidays. The rental applications are completed on line and the information is available nearly immediately for review minus the rental and employment verification. Once the application is completed, a formal response will be communicated to the applicants.

  • Do you accept co-signers?

    Co-signers must fully complete our rental application, pay the rental application fee, have a verifiable income sufficient to qualify for both their living situation and for the property they are co-signing for and have good credit.

  • How do you handle maintenance requests?

    We ask that tenants submit all repair requests through the tenant portal for fastest response. Once a repair request is submitted, all staff members will receive a notification of this request via email.  A vendor will then be assigned and their contact information with be forwarded over to you. We ask that you please contact them to coordinate a convenient time for them to go out to the property. For any after hours or immediate service requests – we have a 24 hour answering service that can be reached by calling our office phone line at 915.757.3445. 

  • What ways can I pay rent?

    Rent can be paid electronically via ACH, via mail, or in person. We encourage all of our tenants to pay electronically as this is the fastest, most accountable, and most reliable means to pay rent.

  • When is my rent due?

    All rents are due to Haggerty Property Management on the 1st of each month. Late fees begin to accrue starting after 3pm on the 5th of each month. Our late fee policy is 10% of the month’s rent. In accordance with the lease agreement and the Texas Property Code – all payments made to the property manager will be credited in the following ways:


    1) Any payments made go to late fees, maintenance fees, or other administrative fees FIRST.

    2) Any balances left after the fees are brought current can be applied to rent SECOND.


    Example: $1,500 per month in rent. Tenant forgets to pay rent on normal time and pays rent on the 6th of the month. The assessed charge will be 10% ($150). If the tenant comes in to pay rent and brings $1,500 – that payment applies FIRST to the late fees ($150.00) and SECOND to rent for $1,350.00. This makes the rent still late and unpaid. Unpaid rent is grounds for eviction. All of this is in compliance with the Texas Property Code.

  • What is your pet policy?

    Pet Policy is determined per property and per owner and is not universal for all properties. Please ask leasing agent for details for the rental property you are intersted in.

Helpful Videos

How to videos and answers to various tenant questions.

How To Install HVAC Filters For Your Refrigeration A/C System or Furnace


Learn how to change out your HVAC filter for your refrigeration ac system and furnace. We will help you try to find where its located since inlets are sometimes on the HVAC units themselves, while others are vents that are located on a wall or a ceiling. We will also cover how to determine what size filter your unit uses. And lastly, we will show you how to determine which side goes up based on the direction of the airflow.



 

How To Patch A Nail Or Screw Hole


Moving out of your rental property and taking down all those pictures and curtains you soon realize you have quite a few holes your need to patch before you turn over those keys to the Property Manager because you want your security deposit back. Watch this video for handy tips on how to patch the holes, color match and add the finishing touches.



 

Garage Door Opener

Often we are asked by tenants on how to program their garage remote or what to do in the event that their automatic garage door wont open or close. 

In this video we will cover:
  • Programming remote to your garage door opener
  • Programming outdoor keypad to your garage door opener
  • What to do in the event that the garage door opener stops working or gets stuck.
Turn On Water When Just Moving In

So you just moved into your new rental home? Congrats! 

Now you know you've arranged to have the water turned on. And you know the Water Company came out to turn it on because they left a note on the front door. But no water is flowing in the house, what now? Easy! This video will walk you through how to get that water flowing through your new rental home. 

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